Luxury Retail Merchandising
Retail Visual Merchandising
Working at Tiffanys, Lovisa & Lush to attract the target market with the top selling products within each range. Creating highlight areas when we NPI's were launched.
Tiffany & Co
Client Advisor
I consistently maintained professional relationships with a high volume of clients, using outreach and appointments to achieve future sales. I gave accurate advice on diamonds, gemstones, precious metals, leather and other various textiles. I provided an excellent luxury experience to all clientele. I maintained client expectations towards company values and guidelines. I provided appropriate product and company history knowledge by using elements of story telling and relating them to clients' needs. I hosted special events for clients, such as proposals, anniversaries, birthdays and so on. I kept track of special orders/deposits, often going out of my way to provide an elevated level of commitment and service to clientele.
Lush
Retail Manager
I provided extensive planning on weekly sales targets and budgeting to my team, in addition to providing the tools to reach them. I planned and orchestrated parties and VIP evenings for clientele, and held weekly staff meetings to discuss upcoming brand deals and goals. I organised weekly rostering, while keeping in mind each individual's availability. I trained staff on the floor, while teaching them exceptional product knowledge and company values. I designed and updated website and social media advertisements on best-selling and upcoming products to capture customer interest. I conducted my branch's payroll, including signing off on employees' annual and sick leave hours. I consistently found new and innovative ways to energise the shop floor to engage heavier foot traffic. I engaged positively with customers, both in written and face-to-face interactions with a cheerful manner.
Lovisa
Retail Manager
I fulfilled all retail and management duties including POS, sales / KPIs, inventory management, excellent customer service, banking and team building. I coordinated efficient restocking of the sales floor with current merchandise. I supported loss prevention goals by monitoring shopper behaviour. I answered product questions with up-to-date knowledge of sales and store promotions. I memorised large amounts of floor plans, products, their material or durability standards, resulting in being able to give easily understood directions and information for each of them. I maintained health and safety standards to the highest degree ensuring a hygienic store for general public service and to provide sanitary ear and nose piercings.